Return & Refund Policy
7 days return & exchange Policy :
* Item must be returned within 7 days after the buyer receives it.
* We will bear the return postage costs as printed on the return consignment note or as below (whichever lower).
- Maximum RM6 for Penisular, RM10 Sabah & Sarawak
Return only applicable for :
- Defective item
- Damaged during delivery process
- Wrong item delivered
- Missing parts / items
Not applicable for :
- Change of mind
- Does not fit / size not suitable
- Not compatible with device.
How to return ?
- Contact us by email : hello@gtrade.my / whatsapp : +6012 922 2791.
- Provide images and short description of the problem.
- Once confirmed by us, kindly ship the item back to us.
* With original packaging & condition. - After our verification process, we will contact customer for :
- 1-1 exchange
- exchange with similar product
- refund (if item is no longer in stock)